What To Do About Incompetent Repair Tech

Incompetent tech back up withal a fact of (PC) life

Oct 26, 2022 / iv:46 PM / CBS News

Apple owners, you're excused from reading further. No such luck for the vast overwhelming majority of man - and adult female - kind. If yous use a Windows PC and something goes crash-land in the night, chances are high that you've been left frustrated and a few shekels lighter afterward going through the process of getting your motorcar stock-still.

Or supposedly fixed.

As our ZDNet colleague Ed Bott points out today in a telling get-go-person narrative, finding competent PC support these days remains a challenge, particularly when the person supposedly doing the repair work may be doing all the incorrect thing. What's more, there'south no shortage of anecdotes where Joe Expert winds up suggesting useless "upgrades" that only serve to line his pocket while slowing down your figurer.

That goes a long way to explain why people treasure their Macs: the simplicity of the back up experience.

"If you buy a Mac, your hardware and your operating system come up from the same vendor, which makes support a dead-simple experience," Bott notes. "When something goes wrong, you call Apple. In the worst-case scenario, you haul your hardware into the nearest Apple Shop, where a trained back up tech tin can diagnose and repair most issues."

Over the years, then, no surprise when Apple regularly turns up atop customer satisfaction surveys rating computer tech back up. And then what happens when your formerly fast PC gets turned into a hopeless mess of wires and kludgy software. This tell-all basically, well, tells information technology all.

The rub is that a potential remedy to the situation exists - at least in theory. Bott notes that given Apple'south "limited hardware selection and support for a single OS means, a pocket-sized investment in training the personnel who staff its network of "Genius Bars" goes a long way.

"Maybe if Microsoft had a network of retail stores as large as Apple tree'southward it could stride in and offer this service. For now, though, finding a competent PC support professional is a claiming as big every bit finding an honest auto mechanic."

One can always promise.